Hi. I’m a design and innovation consultant where I specialize in solving hard and complex problems for people in elegant, and hopefully simpler ways. Depending on the problem need, this might look like user and customer experience design, product and interaction design, service design, strategy, or environments design. I consult and advise, having worked with a wide roster of organizations after leaving IDEO after 12 years of exciting work. Prior to this, I worked as an architect in NYC, for 8 years.