Hi there! I'm Charlyne, a passionate and experienced Service Design and Design Research professional. My journey began in Architecture and evolved into product design, service design, and design research. With a Master's degree in Service Design and a background in Architecture, Industrial Design, and Human-Computer Interactions, I bring a unique and diverse perspective to the table. For seven years, I led the User Research Practice for Government Health and Human Services at IBM Watson Health, making a positive impact on the lives of over 165 million people worldwide. Now, I work as Service Design Principal at the Canadian Digital Service, where I'm committed to delivering inclusive and efficient user experiences for government services. As your mentor, I'm all about candid and transparent conversations, being ourselves, having empathy, and enabling you to take action. I'm passionate about fostering growth, building skills, and making things happen. Let's work together to unleash your potential and achieve your goals!